Frequently Asked Questions
Everything you need to know about your Pup Ring experience.
What materials are Pup Rings made of?
Our jewelry is crafted from high-quality 925 Sterling Silver and premium 14k Gold plating to ensure durability and a hypoallergenic finish for sensitive skin.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Can I return my ring if it doesn't fit?
Yes, we offer a 30-day exchange and return policy. Items must be in their original, unworn condition to qualify for a full refund or size swap.
Do you offer international shipping?
Absolutely! Pup Ring ships to over 50 countries worldwide. Please note that international delivery times may vary based on local customs processing.
How should I care for my jewelry?
To maintain the shine of your Pup Ring, we recommend avoiding contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.