Returns & Exchanges
At Pup Ring, we want you and your furry friend to be completely satisfied with your purchase. If your custom jewelry isn't perfect, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Print Your Label
Once approved, download and print your prepaid shipping label to ensure your package is tracked and handled correctly.
Pack Your Items
Securely place the items in their original packaging to prevent damage during transit and include your order slip.
Receive Your Refund
After our team inspects the returned items, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing